Problematic passengers increasingly plague Scandinavian carriers / News / The Foreigner

Problematic passengers increasingly plague Scandinavian carriers. Airlines are facing an rising number of unruly passengers. 94 incidents have been reported thus far this year compared to 81 last, reports say. 2013’s increase is 16 percent. Just 45 cases were reported to Norway’s Civil Aviation Authority (CAA) two years ago. Officials say they are concerned. “It mostly happens mostly on international flights, and alcohol is a common denominator,” the CAA’s Eirik Svare told NRK.

norwayflights, drunknorwegians



The Foreigner Logo

The Foreigner is an online publication for English speakers living or who have an interest in Norway. Whether it’s a glimpse of news or entertainment you’re after, there’s no need to leave your linguistic armchair. You don’t need to cry over the demise of the English pages of Aftenposten.no, The Foreigner is here!

Norske nyheter på engelsk fra Norge. The Foreigner er en engelskspråklig internett avis for de som bor eller som er interessert i Norge.

Google+ Google+ Twitter Facebook RSS RSS



News Article

LATEST:

}

Problematic passengers increasingly plague Scandinavian carriers

Published on Wednesday, 27th November, 2013 at 20:18 under the news category, by Linn Schjerven.

Airlines are facing an rising number of unruly passengers. 94 incidents have been reported thus far this year compared to 81 last, reports say.

Oslo Gardermoen Airport runway
Oslo Gardermoen Airport runway
Photo: Paul Aakerøy/Wikimedia Commons


2013’s increase is 16 percent. Just 45 cases were reported to Norway’s Civil Aviation Authority (CAA) two years ago. Officials say they are concerned.

“It mostly happens mostly on international flights, and alcohol is a common denominator,” the CAA’s Eirik Svare told NRK.

Several airline representatives explained how they dealt with difficult passengers.

Head of Flight Operations, Tomas Hesthammer, from Norwegian stated that they had no tolerance for unruly passengers. They face fierce penalties for such behavior.

One website recently concluded Norwegians were some of the worst tourists in the world.

“We’re talking about six digits if it’s severe enough to make an interim stop. We recently had a passenger who got fined NOK 260, 000,” he said.

Norway’s broadcaster also reported many cases involved people smoking on board. This breach could leave the errant passenger NOK 10, 000 poorer.

SAS purser Camilla Langum Standal said the main focus from the moment passengers board the plane is safety. She evaluates each individual traveler.

“When I stand in the doorway and say hello and smile, it’s not just only to welcome passengers,” she explained.

All flight attendants are trained to deal with uncooperative passengers, and have several methods at their disposal when faced with disorderly ones.

Amongst these are belts to tie the person’s legs together, their body to the seat, and things to tie their hands with if passengers are especially difficult to calm down.

Major regional airline Widerøe’s Richard Kongsteien said they would usually contact the passenger afterwards.

Events could also involve his/her employer, as they ask them to raise the issue up with the person and ensure that such incidents don’t happen again.”

“This has had a very good effect. Most apologize and promise that it will not occur again,” said Mr Kongsteien.




Published on Wednesday, 27th November, 2013 at 20:18 under the news category, by Linn Schjerven.

This post has the following tags: norwayflights, drunknorwegians.





  
Do NOT follow this link or you will be banned from the site!