London Eye failure strands Norway couple / News / The Foreigner

London Eye failure strands Norway couple. Both Norwegians were among over 500 people stuck for over three hours after it stopped turning. The woman from Norway, who has a fear of heights, says she will not be going on it again. The incident involving the famous tourist attraction on the River Thames’ South Bank took place on 02 October at 19:21 BST (British Standard Time). Anne-Mette Engeli and her husband Tom Erik, who had pre-reserved tickets for the Ferris wheel, had entered their capsule together with some 20 others of different nationalities after a considerable wait in a long queue.

londoneye, cocacola, tourists, london, britain, uk, paywall



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London Eye failure strands Norway couple

Published on Wednesday, 5th October, 2016 at 15:53 under the news category, by Michael Sandelson   .
Last Updated on 5th October 2016 at 16:49.

Both Norwegians were among over 500 people stuck for over three hours after it stopped turning. The woman from Norway, who has a fear of heights, says she will not be going on it again.

The London Eye
The world famous tourist attraction has 32 capsules in total.The London Eye
Photo: ©2016 Michael Sandelson/The Foreigner


The incident involving the famous tourist attraction on the River Thames’ South Bank took place on 02 October at 19:21 BST (British Standard Time).

Anne-Mette Engeli and her husband Tom Erik, who had pre-reserved tickets for the Ferris wheel, had entered their capsule together with some 20 others of different nationalities after a considerable wait in a long queue.

According to NRK, the Norwegian couple noticed that it was very cool when they were inside the facility. The journey normally takes about 30 minutes.

The Coca-Cola London Eye, which used to be owned by British Airways, then stopped when their capsule was at the top, some 443 feet (roughly 135 metres) above the ground. There are 32 capsules in total.

“It was freezing cold. We took turns sitting on the metal floor and the bench in the middle. There wasn’t enough seating to accommodate everyone,” Mrs Engeli told the Norwegian broadcaster.

Mr Engeli commented that the air conditioning inside made it gradually colder, and people began to grow hungry.

Each pod is fitted with items stored in containers to use in case of an emergency such as first aid kits, thermal foil blankets, and water.

“We pushed the call button to speak with personnel and got the code to one of the emergency boxes. We couldn’t get the other one open,” said Mr Engeli.

There was no other information apart from the pre-recorded message repeated every 30 minutes, which stated that the company was working to resolve a technical issue which had arisen, NRK wrote.

“This was a technical issue and at no point was anyone at risk," read a statement given to BBC News by Merlin Entertainments, the company which now owns the ride.

Speaking with the British broadcaster, a spokesperson stated that “one of the guests made contact with the emergency services. Both the London Fire Brigade and the London Ambulance Service were dispatched but no action was required.”

There were no reported casualties.

"The technical issue was resolved and we were able to safely disembark all guests in a calm fashion," commented the spokesperson.

The incident was over by 22:40 local time. Norwegian Anne-Mette Engeli stated that she was relieved to have solid ground underneath her feet once more.

Merlin Entertainments has apologised to people on the attraction and said they will be refunding the affected passengers’ costs in full.

“We were offered new tickets as an apology, which we declined,” the Engelis remarked to NRK.



Published on Wednesday, 5th October, 2016 at 15:53 under the news category, by Michael Sandelson   .
Last updated on 5th October 2016 at 16:49.

This post has the following tags: londoneye, cocacola, tourists, london, britain, uk, paywall.





  
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