New guidelines announced for mobile content / News / The Foreigner

New guidelines announced for mobile content. The Consumer Ombudsman has revised the guidelines for mobile content. It now expects the content providers to follow them. The market for mobile content has expanded enormously over the past few years, with new services and companies appearing all of the time. Therefore, the Consumer Ombudsman has issued new guidelines in cooperation with Telenor, NetCom, Tele2, and Network Norway, which will take effect from 01 April this year.Summary The most important changes regarding the providers are:

mobile, phone, networks, operators, content, providers



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New guidelines announced for mobile content

Published on Thursday, 5th March, 2009 at 23:01 under the news category, by Michael Sandelson   .

The Consumer Ombudsman has revised the guidelines for mobile content. It now expects the content providers to follow them.

A mobile phone
A mobile phone
Photo: Andrey Kozachenko/Shutterstock photos


The major operators

The market for mobile content has expanded enormously over the past few years, with new services and companies appearing all of the time. Therefore, the Consumer Ombudsman has issued new guidelines in cooperation with Telenor, NetCom, Tele2, and Network Norway, which will take effect from 01 April this year.

Summary

The most important changes regarding the providers are:

· Whether or not the service is a one-off or a subscription, with a clear explanation of both prices and conditions, and
· What the details of the minimum age-requirement are in relation to the type of content offered. The subscriber’s age shall also be checked.

In addition, they must have an acceptable method of dealing with complaints.

And regarding the networks:

· The Consumer must be given a method of barring access to either all or part of the content, both simply and without cost and,
· The networks have the responsibility of customer-care in cases where the end-user does not receive a satisfactory handling of their complaint from the content-provider.

At the close of 2007, the Central Office of Statistics estimated that there were over 5,000,000 mobiles in Norway. The figures for 2008 have not yet been published.



Published on Thursday, 5th March, 2009 at 23:01 under the news category, by Michael Sandelson   .

This post has the following tags: mobile, phone, networks, operators, content, providers.





  
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