Telenor rings changes after new network failure / News / The Foreigner

Telenor rings changes after new network failure. Telecoms giant Telenor is to escaped a fine for its recent series of communications breakdowns and vows to do better. In the second failure in seven days, many 2G customers across large parts of mid-Norway were hit on Friday, with Telenor admitting at a press conference capacity limits were closer than imagined. ‘Black’ Friday 10th June, was the worst in Telenor’s mobile history, according Group CEO John Fredrik Baksaas. Approximately three million customers suffered an outage totalling 18 hours, due to what was termed a ‘signal storm’.

johnfredrikbaksaas, telenornetworkfailures



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Telenor rings changes after new network failure

Published on Monday, 20th June, 2011 at 11:42 under the news category, by Alison Kennedy.

Telecoms giant Telenor is to escaped a fine for its recent series of communications breakdowns and vows to do better.

Telenor Fornebu (illustration photo)
Telenor Fornebu (illustration photo)
Photo: © 2007 Kjetil Ree/Wikimedia Commons


In the second failure in seven days, many 2G customers across large parts of mid-Norway were hit on Friday, with Telenor admitting at a press conference capacity limits were closer than imagined.

‘Black’ Friday 10th June, was the worst in Telenor’s mobile history, according Group CEO John Fredrik Baksaas. Approximately three million customers suffered an outage totalling 18 hours, due to what was termed a ‘signal storm’.

In a press statement, the company says, “the error occurred in connection with a restart and software upgrade on a centrally located server for mobile broadband. The server was restarted because of interruptions that affected some customers.

“Right after the restart problems were detected in large parts of the national mobile traffic. Telenor's surveillance systems showed that the traffic between servers in the mobile network increased far beyond normal levels.”

Network problems were caused by an inability to handle frequent Smartphone updates. However, a new report delivered by the company to the Post and Telecommunications Authority (PTT), shows Telenor technicians are still puzzled.

“When looking for faults we had indications that the controlled restart of the server for mobile broadband could have triggered the problems, but it was not clear how this could affect the voice traffic. It is not normal that a restart creates such heavy signalling traffic between network servers, which we experienced Friday.

“The signalling traffic also created disturbances in several network units and it therefore became difficult and time consuming to localize the cause of the breakdown and have it corrected," says Telenor Norway CEO Ragnar Kårhus.

The PTT has sent a report to the Ministry of Transport and Communications, directing heavy criticism at Telenor, but Director Willy Jensen told NTB the company would not be fined.

Directors met on Saturday to decide what to do in the long-term, but have now reduced Smartphone update schedules and ordered extra servers.



Published on Monday, 20th June, 2011 at 11:42 under the news category, by Alison Kennedy.

This post has the following tags: johnfredrikbaksaas, telenornetworkfailures.





  
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